Thursday, June 19, 2008

NPR's "The E-Mail Age": a must read/listen for today's communicator

Great series this week from NPR: "The E-Mail Age." Since Sunday, our public radio friends have covered everything from "nettiquette" to "e-mail bankruptcy"--when you decide to just delete everything in your inbox and start over.

A few highlights:

  • From "Make It Stop! Crushed by Too Many E-Mails": "E-mail is at risk of killing its own usefulness. Daily e-mail volume is now at 210 billion a day worldwide and increasing"
  • From "Help! Family Spam Is Crushing My Inbox!":"[E]-mail etiquette expert Judith Kallos recalls an especially contentious e-mail brawl involving a mother who became so offended that her grown daughter had asked her to stop forwarding political content that she disowned her."
  • From "E-Mail, the Workplace and the Electronic Paper Trail": "By some estimates, more than 90 percent of the cost of a lawsuit today can come from sorting through e-mails and other electronic documents to determine which ones are relevant to the case."
One big takeaway from all of this: the more e-mails we get, the more useless each individual e-mail becomes. And that's why this is becoming more likely.

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